Refund policy
Return & Refund Policy
At Cellebrity Beauty, we are committed to delivering premium skincare products that meet the highest standards of quality and safety. Please read this policy carefully before making a purchase.
Returns
Due to the hygienic nature of skincare products, we do not accept returns or exchanges for products that have been opened, used, altered, or tampered with, except where they qualify under our 30-Day Visible Results Guarantee or are confirmed to be damaged or incorrect upon delivery.
Unused and unopened products in their original sealed packaging may be returned within 7 calendar days of delivery.
Proof of purchase is required for all return requests.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of receiving your order.
To process your request, please provide:
• Your order number
• Clear photographs of the product
• Clear photographs of the outer packaging
• A description of the issue
Failure to notify us within this timeframe may result in your request being declined.
If your claim is approved, Cellebrity Beauty will arrange a replacement or issue a refund at no additional cost.
30-Day Visible Results Guarantee
We believe in the quality of our formulations and proudly offer our 30-Day Visible Results Guarantee on eligible products.
If, after using your product exactly as directed for 30 consecutive days, you believe it has not delivered visible results, you may submit a refund request for review.
Please note that individual results may vary depending on skin type, lifestyle, consistency of use, and other individual factors.
Submitting a refund request does not automatically qualify for a refund.
Eligibility Requirements
To qualify, all of the following conditions must be met:
• The product must have been purchased directly from www.cellebritybeauty.com.
• The guarantee applies only to the first purchase of one eligible product per customer.
• The product must have been used exactly as directed for 30 consecutive days.
• Your request must be submitted within 35 days of receiving your order.
• You must provide your order number.
• You must provide clear before-and-after photographs.
• You must provide photographs showing the remaining product.
• Cellebrity Beauty reserves the right to request the return of the product for verification before any refund is processed.
Failure to meet any of the above requirements may result in your request being declined.
Review of Claims
Every claim is reviewed individually by our Customer Care team.
Meeting the eligibility requirements does not automatically guarantee approval.
Cellebrity Beauty reserves the sole right to determine whether a claim qualifies for a refund based on the information and supporting evidence provided.
Any evidence of misuse, abuse of this guarantee, fraudulent activity, false or misleading information, or repeated attempts to obtain refunds may result in immediate rejection of the claim.
Refund Processing
Where approved, refunds will be issued to the original payment method used for the purchase.
Please allow 10–15 business days for your payment provider to process the refund.
Non-Refundable Items
The following items are not eligible for return or refund unless received damaged or incorrect:
• Opened or used skincare products
• Gift cards
• Complimentary promotional items
• Products purchased from unauthorized sellers
• Products purchased for resale
Consumer Rights
Nothing in this policy limits any mandatory consumer rights available under the applicable laws of the United Arab Emirates.
Contact Us
For all return and refund requests, please contact:
info@cellebritybeauty.com